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Southville Online Support System

by Harold Sabanal -

Online Support

Hello, Monarchs!

To further assist you with your concerns while you are in the comfort of your homes, we would like to encourage you to reach out to our online helpdesk team through the Southville Online Support Center. Please refer to the infographic below.

Here’s how:

- Type in the search engine or click this link:

- Once you land at the dashboard, there are two ways you can contact our support team:

a. Live Chat (at the lower right corner)
b. Via Email - by clicking Create New Ticket (green button)

The Live Chat option provides instant information in a few clicks attended by a Southville agent. Click the message button for the chatbox to pop-up.

- Another option is to Create New Ticket for more detailed concerns and longer discussions via email. Upon clicking the green button, you will be presented with an online form.

Step 1: Select a Help Topic

Step 2: Provide your information using your SGEN email address.

Step 3: Type the summary of your concern followed by the complete details.

Step 4: Click Create Ticket to submit your concern.

Lastly, you may click "Check Ticket Status" to check for updates on your concern. Our agents will reply to you as quickly as possible.


We are here to give you the utmost support as you begin another exciting learning journey with us through Southville's Virtual Online Learning and Teaching (VOLT) program!

Stay AMAZING while you stay at home.

Be AMAZING. Be Southville.  

The new Moodle 3.8 is here!

by Mark Jonathan Salibio -


First time to use Moodle click the link below:

The latest version of  Moodle LMS brings forum enhancements, further learning analytics functionalities and a first-stage H5P integration.

Take a look at Moodle 3.8 in action

Get insight into your learners’ activity in the Forum

The revamped Forum activity enables teachers to easily assess student contributions directly from their posts, with different types of grading supported, including rubrics, the ability to view discussions in context and to collapse the grading panel to free up more space. Forum discussions may also be usefully exported.

With the new Forum summary report, teachers can quickly see valuable data relating to forum activity for every student: how many discussions they have started, how many replies they have sent, their most recent posts, a word and character count if enabled, along with other useful data.


Boost student engagement with interactive content

As Part 1 of the integration of Moodle and H5P, Moodle 3.8 enables teachers to easily embed interactive multimedia content from the open-source H5P project into areas such as Pages, Books and Labels. With the new H5P button in the Atto editor teachers can link to or upload a variety of quizzes, presentations, video exercises and more.


Increase course engagement with Learning Analytics insights

As we explained in our sneak-peek post, Moodle 3.8 includes two new analytics insights that allow teachers to easily monitor and contact students who have not accessed the course recently or at all. 


Use emojis for better communication

With emoji support in Moodle 3.8, everyone can include these colourful, universal communication accessories in private messaging, as well as in the Atto text editor within Moodle courses. 


Search and filter like a pro! 

You can now search your courses more easily on the dashboard, filtering them by course type or course custom field.

For Admins, automated course backups are now processed in a logical order with the option to exclude course files.

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